Healing the Blockchain

While blockchain-inspired technologies are slowly progressing, the full-blown Blockchain suffers from functional flaws and is hindered by a religious belief that decentralization be positively superior to centralization.

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Digital Assistants/Chatbots: What Should Patients Expect?

Digital assistants like Siri , Alexa, Cortana and Google Assistant are becoming commonplace  in our houses, devices and apps. Soon these same assistants will begin offering healthcare related services. Here’s a look at what to expect for the next 2 years. Soon these digital assistants may also order our medications or schedule dental cleanings. For example, Microsoft and others now offer AI-platforms for developers to create bot services. Possibly, creating digital medical assistant services.  Imagine asking: “Siri:  Find me a Heart Surgeon!” But are patients ready to accept medical advice from an algorithm? Currently, healthcare digital assistants are chatbots. Their user interface is primarily textual. Equipped with natural…

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The CRM Mobius Strip

  CRM is still grappling with the problems it tried to solve in 1995. Is CRM just an expensive mobius strip? CRM Challenges  Look at the top challenges CRM and CE professionals are grappling with today. What do you see?

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The daily beat

Data beats theory Here’s a new empirical study of the impacts of automation and resulting employment changes on high and low wage employees over time. Empirical studies are important because they replace conjecture with reality (but it’s easier to write a paper about conjecture.)

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