CRM is still grappling with the problems it tried to solve in 1995. Is CRM just an expensive mobius strip? CRM Challenges Look at the top challenges CRM and CE professionals are grappling with today. What do you see?
Reading Time: 5:15 AI is at Peak Hype. Yes, one day we will have autonomous transportation pods and ubiquitous language translation services. Just not yet. For now, focus CRM/AI applications on tactics, not bold strategic moves. AI Hype > AI Reality